Shipping Carriers
We can only use Canada Post for all shipping -- we love Canada Post!
All orders are mailed via regular letter or Expedited Parcel to Canada (via Canada Post), United States (via Canada Post and United States Postal Service), from Gabriola Island, British Columbia, Canada.
Sorry, couriers such as FedEx, UPS or DHL are not available to ship from our small island.
Sorry, international shipping is no longer available.
All orders are mailed via regular letter or Expedited Parcel to Canada (via Canada Post), United States (via Canada Post and United States Postal Service), from Gabriola Island, British Columbia, Canada.
Sorry, couriers such as FedEx, UPS or DHL are not available to ship from our small island.
Sorry, international shipping is no longer available.
Estimated Processing Time for Online Orders
Once payment is received, all orders are processed and shipped within 3-5 business days Monday - Friday. If there are known delays beyond a one week processing time or holiday closures, a hilited notice will be noted at the top of this page and also on the Online Store and the Contact Us webpages.
In a rush? Got a deadline? Please Contact Us to ask about rush order processing.
In a rush? Got a deadline? Please Contact Us to ask about rush order processing.
Estimated Shipping Time via Canada Post
Dogsafe pet alert stickers, Dogsafe travel-size manuals and Dogsafe flat-pack Journals are mailed in regular letter envelopes and according to Canada Post, once shipped, are scheduled to arrive in 3 - 4 business days (within province of British Columbia), 5 - 7 business days (within Canada) and 8 - 12 business days (within USA).
Sorry, international shipping is no longer available.
NOTE: Canada Post states that "These time frames are not guaranteed, as weather and mail volume can affect delivery. Delivery standards are for items sent between most major urban centres and depend on origin, destination and other factors."
Note: on occasion and beyond our control, letter envelopes and parcels are delayed at the USA border and delivery may be delayed up to 3 - 4 weeks and we ask for your patience.
In a rush? Got a deadline? Please Contact Us and ask about rush order processing.
International residence? Sorry, international shipping is no longer available.
Questions? If you have any questions regarding shipping, please Contact Us.
Sorry, international shipping is no longer available.
NOTE: Canada Post states that "These time frames are not guaranteed, as weather and mail volume can affect delivery. Delivery standards are for items sent between most major urban centres and depend on origin, destination and other factors."
Note: on occasion and beyond our control, letter envelopes and parcels are delayed at the USA border and delivery may be delayed up to 3 - 4 weeks and we ask for your patience.
In a rush? Got a deadline? Please Contact Us and ask about rush order processing.
International residence? Sorry, international shipping is no longer available.
Questions? If you have any questions regarding shipping, please Contact Us.
Shipping and Handling Fees for Orders Shipped to Canada and USA
Dogsafe Canine First Aid Travel-Size Size Manuals, each ships separately to keep shipping costs lower
Canada $3.95 each
United States $9.95 each
Sorry, international shipping no longer available.
Dogsafe Canine First Aid Manuals, 8.5" x 11"
** no longer shipped from Dogsafe Head Office, please order from Amazon Canada or Amazon USA
Dogsafe Journal: The Ultimate Resource to Record Your Dog's Health, Wellness and First Aid
Flat-pack Version Canada $5.95 each United States $9.95 each
Sorry, international shipping no longer available.
Dogsafe Canine First Aid DVDs
No longer available, please select Dogsafe mp4 Digital Downloads
Dogsafe Pet Alert Sticker Packs
Free shipping to Canada and USA
Sorry, international shipping no longer available.
Canada $3.95 each
United States $9.95 each
Sorry, international shipping no longer available.
Dogsafe Canine First Aid Manuals, 8.5" x 11"
** no longer shipped from Dogsafe Head Office, please order from Amazon Canada or Amazon USA
Dogsafe Journal: The Ultimate Resource to Record Your Dog's Health, Wellness and First Aid
Flat-pack Version Canada $5.95 each United States $9.95 each
Sorry, international shipping no longer available.
Dogsafe Canine First Aid DVDs
No longer available, please select Dogsafe mp4 Digital Downloads
Dogsafe Pet Alert Sticker Packs
Free shipping to Canada and USA
Sorry, international shipping no longer available.
Customs and Duty for Orders Shipped to USA
All products are shipped from Canada (except Dogsafe 8.5"x11" manual shipped via Amazon Canada or Amazon USA).
USA customers: the customer is responsible for any and all duty and custom charges, however, recipients in the USA should not be charged any duty or customs charges as all products are manufactured in Canada and are exempt. However, we cannot be held responsible if any custom and duty charges are incorrectly applied and therefore payable before release of the parcel to you. Note: You may be charged local state taxes, depending on your local taxation rate and regulations.
International customers: Sorry, international shipping no longer available.
USA customers: the customer is responsible for any and all duty and custom charges, however, recipients in the USA should not be charged any duty or customs charges as all products are manufactured in Canada and are exempt. However, we cannot be held responsible if any custom and duty charges are incorrectly applied and therefore payable before release of the parcel to you. Note: You may be charged local state taxes, depending on your local taxation rate and regulations.
International customers: Sorry, international shipping no longer available.
Damaged, Delayed or Lost Items
We guarantee that all Dogsafe products left our location in perfect condition and we want them to arrive in perfect condition. We also understand that, perhaps, on the very rare occasion, an item may arrive damaged, late, or not at all.
Simply Contact Us with your name and order details and we'll make it right.
Usually a suspected lost item is still in transit and we'll confirm the estimated delivery schedule for your location (and we'll probably ask you to wait a little longer and exercise that darn patience, especially if the item is crossing the border into the United States).
If the item arrives damaged or is confirmed lost, we'll ship a replacement item (Canada and USA).
International orders: sorry, international shipping no longer available.
For information on our exchanges and returns, please see our Return Policy web page.
If you have any questions at all, please Contact Us during regular business hours.
Simply Contact Us with your name and order details and we'll make it right.
Usually a suspected lost item is still in transit and we'll confirm the estimated delivery schedule for your location (and we'll probably ask you to wait a little longer and exercise that darn patience, especially if the item is crossing the border into the United States).
If the item arrives damaged or is confirmed lost, we'll ship a replacement item (Canada and USA).
International orders: sorry, international shipping no longer available.
For information on our exchanges and returns, please see our Return Policy web page.
If you have any questions at all, please Contact Us during regular business hours.
Taxation on Products and eLearning Courses
Taxes on products, eLearning materials and shipping charges will be added automatically depending on your shipping address indicated on the order form. You may be responsible for self-assessing provincial, state or federal taxes depending on your business accounting.
Canada
Alberta, Manitoba, Northwest Territories, Nunavut, Prince Edward Island, Quebec, Saskatchewan and Yukon residents: 5% GST will be added to courses and products
British Columbia residents: 5% GST will be added to courses and 5% GST + 7% PST will be added to products
New Brunswick, Newfoundland & Labrador and Ontario residents: 13% HST will be added to courses and products
Nova Scotia residents: 15% HST will be added to courses and products
United States: 0% on eLearning courses or products
International: 0% on eLearning courses. Sorry, international shipping of products is no longer available.
Canada
Alberta, Manitoba, Northwest Territories, Nunavut, Prince Edward Island, Quebec, Saskatchewan and Yukon residents: 5% GST will be added to courses and products
British Columbia residents: 5% GST will be added to courses and 5% GST + 7% PST will be added to products
New Brunswick, Newfoundland & Labrador and Ontario residents: 13% HST will be added to courses and products
Nova Scotia residents: 15% HST will be added to courses and products
United States: 0% on eLearning courses or products
International: 0% on eLearning courses. Sorry, international shipping of products is no longer available.
Questions?
If you have any questions about shipping or taxation, please contact Dogsafe Head Office at 1-250-325-0855 or info@dogsafe.ca and see our Contact Us page for current office hours and holiday closures.